At Legnokraft, we value your privacy and are committed to protecting your personal information. This Privacy Policy ("Privacy Policy") outlines how we collect, use, and safeguard your information.

Scope of Application
 

This Privacy Policy applies to your use of our websites and mobile websites (together, the "Site") and our mobile applications (together, the "App," and together with the Site, the "Service"). The Service includes websites and mobile applications operated by Legnokraft and its affiliated brands.

If you visit another website or mobile application, please review their privacy policy, as it will govern how that website or application processes your information.

Information We Collect and How We Use Your Information

We collect three general categories of information:

1. Information You Give to Us
2. Information We Automatically Collect
3. Information We Collect from Third Parties
 

Information You Give to Us
 

• Personal Details: Your name, contact details (e.g., email address, mailing address, phone number), and password.
• Profile Information: Additional details such as date of birth, gender, location, and preferred language.
• Payment Information: Payment details collected by our payment gateways or transaction partners.
• Communications: Records of your interactions with us, including service call recordings, chat messages, and communications via social media.
• User-Generated Content: Product reviews, forum posts, survey responses, and participation in promotions.
 

How We Use Information You Give to Us
 

• Account Registration: To create and manage your account and fulfil our contract with you.
• Order Processing: To accept payments, fulfil orders, and provide refunds.
• Account Notifications: To send important account-related information such as order confirmations and changes to account settings.
• User Experience Improvement: To operate, protect, and optimize our Site and App, and to personalize your experience.
• Analytics and Quality Assurance: To train our staff, improve our services, and conduct performance monitoring.
• Marketing and Communication: To deliver personalized communications, manage referral programs, and administer promotions.
 

Information We Automatically Collect
 

• Usage Data: Purchase history, saved items, log data, and device information such as IP address and browser details.
• Geo-Location Data: Information from IP address, browser, or mobile GPS.
• Cookies and Similar Technologies: Data from cookies, web beacons, and mobile identifiers.
 

How We Use Information We Automatically Collect
 

• Customer Service: To help you make purchases and process returns.
• User Experience Enhancement: To improve and personalize your experience.
• Security: To maintain a secure environment and comply with legal requirements.
• Analytics: For internal analysis, fraud detection, and service improvements.
• Marketing: To provide relevant advertising and measure campaign effectiveness.
 

Information We Collect from Third Parties
 

• Personal and Contact Details: If you connect with us via third-party services like Google or Facebook.
• Social Media Handles: Information from your social media accounts.
• Additional Data: Demographic data, fraud detection information, and details about your activities.
 

How We Use Information from Third Parties
 

• Registration and Profile Completion: To complete your profile using information from connected third-party accounts.
• Marketing and Advertising: To personalize communications and manage promotional activities.
• Non-Member Referrals: Facilitate invitations from friends or contacts.
• Security: For fraud prevention and risk assessment.
 

When We Share Your Information
 

We share your information with:
• Legnokraft Subsidiaries and Affiliates: Includes all Legnokraft brands.
• Service Providers: Such as suppliers, payment processors, and logistics companies.
• Professional Services: Marketing, software vendors, and consultants.
• Third-Party Companies: Approved by you, such as social media sites and payment providers.
• Legal and Regulatory Authorities: To comply with legal processes and enforce our policies.
 

Our Cookie Policy
 

We use cookies to:
• Enhance Functionality: Enable navigation and site features.
• Analyse Usage: Measure and improve site functionality and user experience.
• Personalize Experience: Remember your preferences and tailor content.
• Target Advertising: Deliver relevant ads and measure marketing effectiveness.
You can manage cookie preferences through your browser settings. Disabling cookies may impact site functionality.
 

Direct Marketing and Behavioral Advertising
 

We may send marketing communications via email and other channels. You can opt-out of these communications by contacting us at support@legnokraft.in or using the unsubscribe link in our emails. Note that opting out will not stop administrative and service communications.

Blogs, Reviews, and Forums
 

Information shared in publicly accessible blogs, reviews, or forums can be read and used by others. To request removal of such information, contact us at support@legnokraft.in.

Keeping Your Information
 

We retain your information as long as necessary to fulfil the purposes for which it was collected, comply with legal requirements, and resolve disputes. When no longer needed, we will delete or anonymize your data.

Children's Privacy

Our Site and App are not directed to children under 18. If you believe we have collected information about a child, please contact us at support@legnokraft.in or +91 93100 18412.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in how we process your information. Changes will be effective immediately upon posting. Significant changes will be communicated through the Site, email, or other means.

How to Contact Us

For questions or concerns about our privacy practices, please contact us at:
Legnokraft
Attention: Legal Department
Pune, Maharashtra
Email: support@legnokraft.in
Phone: +91